Help
Frequently asked questions
General questions about booking, payment and visits. Questions about a particular service are answered on that service's page.
Booking and visits
What do owners ask about booking and visits?
How do I book a fixed time for my car?
Call us, send a WhatsApp message or complete the estimate form on any service page, and we will agree a convenient date with you. Walk-ins remain welcome during opening hours if you would rather not book in advance.
What happens after I send the estimate form?
Our team will contact you on the mobile number you provided. You then receive an estimate, and there is no obligation to go ahead with the work.
Can I combine several services in one visit?
Yes, because every service we offer takes place at the same Mussafah address. For example, a dent repair, a machine polish and window film can be booked as one job, so the car never travels between workshops.
Can someone collect my car from home or the office?
Yes, with free pickup and drop off (by driver only, with service contract). The homepage lists the areas of Abu Dhabi that the pickup reaches.
Which days are you open?
Our facility is open every day of the week, including weekends: Mon to Sat 09:00 to 22:00, and Sun 09:00 to 19:00.
Prices and payment
What do owners ask about prices and payment?
Which payment cards do you accept?
We accept payment by Visa, Mastercard, Discover and Diners Club credit and debit cards at our facility.
Can the price change after I agree to it?
No. Once we agree a price for your job, that is the price you pay. Prices on this website are starting prices, so the agreed figure reflects your car, its size and its condition.
Are there any offers on repairs?
Our current offer includes up to 35% off on repairs, along with service contracts and OEM parts. Ask about them when you request an estimate for your car.
Choosing the right service
What do owners ask about choosing the right service?
How do I know which service my car needs?
Send a few clear photos on WhatsApp and describe the problem in detail, so our team can recommend the right starting point. On the homepage, the problem finder and the car map also point you to the right service.
Where can I find aftercare advice for my service?
Each service page includes a section called "Know before you book", with detailed care advice for that particular service. Our glossary explains the technical terms used across those pages, from clear coat to cavity wax.
Where can I read reviews of Exotic Car Care?
Our public Google profile shows every review, with a rating of 4.6 on Google. You can read them all there before you visit.
Looking for a term such as PPF, clear coat or paint correction? Open the car care glossary.
Walk in or book
Still have a question?
- Free pickup and drop off (by driver only, with service contract)
- Free car wash (with service)
- Dealership alternative
- Service contracts
- OEM parts
- Up to 35% off on repairs